SMS Text Messaging Terms

1. Program description

BENI-365 is an employee benefits enrollment platform operated by AI Solutions Team, LLC ("BENI 365," "we," "us"). Employers, brokers and benefits administrators ("your employer") use BENI-365 to run their benefits programs. The BENI-365 Benefits Text Updates program sends employees text messages about their employee benefits on behalf of their employer's benefits program.

These messages are informational. They are not used to advertise products unrelated to your benefits program, and we do not sell or rent your phone number.

2. Messages you may receive

• Opt-in confirmation — one text asking you to reply YES to confirm your number.
• Enrollment reminders and deadlines — for example, that your open enrollment window closes soon.
• Benefits announcements — updates from your employer's benefits team, such as a new carrier or plan change.
• Appointment confirmations — when you book a call with a benefits counselor and choose a text confirmation.
• Election confirmations — a link to review and confirm benefit choices you made, for example after a call with a benefits counselor.
• Replies to STOP, START and HELP.

3. How you opt in

Texts are optional, and agreeing to them is never a condition of employment, of enrolling in benefits, or of buying anything. You can agree in these ways:

• In the BENI-365 employee portal. When you create your password from your invitation, or later on the Text updates page or your Announcements page, you can enter your mobile number and tick a box agreeing to receive text messages. Nothing is pre-ticked for you. We then send one text asking you to reply YES; benefits texts start only after you do (double opt-in).
• When you book a call with a benefits counselor. The booking page lets you choose a text confirmation, an email confirmation or both. If you choose text, you tick a box agreeing to that message before booking.

The opt-in wording on the BENI-365 employee portal reads:

We keep a record of your consent (the date and time, the number, and the wording you agreed to) as described in our Privacy Policy.

4. Message frequency

Message frequency varies. Most people receive a few messages a month, more often around an enrollment period and fewer outside of one.

Benefits announcements and reminders are sent only during daytime hours (between 8 AM and 9 PM across U.S. time zones).

5. Message & data rates

Message and data rates may apply, depending on your mobile carrier and plan. BENI 365 does not charge you for text messages.

6. Opting out & getting help

Opting out of texts does not affect your benefits or your enrollment, and you'll still receive required enrollment emails and can see announcements in the portal.

7. Phone calls

If you book a call with a benefits counselor, the counselor will call you at the number you give for that appointment. BENI-365 does not place automated or prerecorded calls. If your employer also uses BENI Voice for AI-assisted benefits calls, those calls follow the BENI Voice SMS & Voice Communications Terms.

8. Messages sent for your employer

Texts are sent on behalf of your employer's benefits program, usually from a phone number registered for that program, and name your employer in the message. Your employer decides what announcements and reminders to send. BENI 365 runs the platform's controls: consent records, the YES confirmation, STOP and HELP handling, sending hours and security.

If you get a text you weren't expecting, reply STOP, or contact us and we'll look into it.

9. Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, coverage and phone settings.

10. Privacy

We use your mobile number only for the benefits messages described here. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the messaging providers needed to deliver the messages. See our Privacy Policy for more.

11. Changes to these terms

We may update these terms as the program changes. The current version is always on this page, with the date it was last updated at the top.

12. Contact us

This page describes how BENI-365 sends text messages. It is not legal advice; have it reviewed by an attorney familiar with the TCPA and carrier messaging rules before registering a messaging campaign.